Communications / VoIP

Business phones that work anywhere

We supply, configure and manage hosted VoIP phone systems for your team, in the office, at home or on the move.

What it is

Communications / VoIP explained

A hosted phone system replaces the old on-premises box with a service managed for you. Your team can make and receive calls on desk phones, computers or mobiles, and you keep your existing numbers.

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Communications / VoIP
Illustration

Where every call goes

A call reaches your number, passes the IVR menu and lands with the right team or on a mobile app.

CallerYour numberIVR menuSalesSupportMobile appLIVE CALL AUDIO
What is included

Twelve things your phone system can do

01

Hosted VoIP phone systems

Business phones delivered over the internet with no ageing PBX box to maintain.

02

Number porting and new numbers

Keep your existing numbers or add new ones, including local geographic numbers.

03

IVR and AI receptionist

Answers 24/7, screens spam, takes messages and routes callers to the right person. Calls fall back to a person or voicemail.

04

Call recording and reporting

Record calls for training or compliance and review how calls are handled.

05

Microsoft Teams and mobile integration

Take your business number on your mobile or into Teams.

06

Call routing and ring groups

Rules for who answers and when, including hunt groups and out-of-hours handling.

And there is more

The full list

01

Voicemail to email

Voicemails delivered to your inbox so nothing is missed.

02

Handsets, headsets and softphones

Desk phones, headsets and apps so staff can use what suits them.

03

Multi-site and home working

The same phone system for the office, home and several sites.

04

Business continuity

Calls can be re-routed to mobiles if the office is unavailable.

05

Setup and configuration

We supply, configure and test the system before you switch.

06

Ongoing support

Changes, new starters and faults handled by the same team that looks after your IT.

Integrations

Connects to the tools you already use

Your phone system should fit into your day, not sit apart from it.

01

Microsoft Teams

Make and take business calls inside Teams, using the same number.

02

CRM and ticketing

Click-to-call and screen pop, so calls are logged against the right customer.

03

API and webhooks

Trigger actions in other systems when calls arrive or end, including via Zapier.

04

Softphone and mobile apps

Call and text from a laptop or phone, showing your office number.

05

Call recording

Record calls for training or compliance, stored securely.

06

Voicemail to email

Messages land in your inbox, so nothing is missed.

Numbers

The right number for your business

Keep what you have or choose something new.

01

Local and 03 numbers

London and UK-wide local-rate numbers that build trust.

02

0800, mobile and international

Freephone, virtual mobile and overseas numbers, without extra handsets.

03

Number porting

We move your numbers from BT or another provider with a planned switch-over.

Control

Call flows and live reporting

Design how calls are handled, then see how it performs.

01

Visual call flows

Menus, hunt groups and out-of-hours routing set up in a visual editor.

02

Live queue monitoring

A wallboard shows waiting calls and who is free.

03

Call reports

Volumes, missed calls and busiest times, emailed on a schedule.

Switching phone systems

Moving without missing a call

Five steps from audit to go-live.

01
AUDIT
02
PLAN
03
PORT
04
INSTALL
05
GO LIVE
Phase 01 of 05

Audit

We review your current lines, numbers and handsets.

PHONE SWITCHPHASE 01 · AUDIT
Current numbers and lines listed
Call flows and opening hours mapped
Handset and headset needs agreed
nothing missed before we start
Phase 02 of 05

Plan

A move plan agreed with you.

PHONE SWITCHPHASE 02 · PLAN
Cutover date chosen with you
Menus and queues designed
Staff told what to expect
planned around your working day
Phase 03 of 05

Port numbers

Your existing numbers move across.

PHONE SWITCHPHASE 03 · PORT
Numbers ported in the background
Old and new running side by side
No change for your callers
same numbers, new system
Phase 04 of 05

Install

Handsets and apps set up and tested.

PHONE SWITCHPHASE 04 · INSTALL
Desk phones, apps and mobiles set up
Test calls made before go-live
Staff shown how it works
tested before go-live
Phase 05 of 05

Go live

The switch, then support afterwards.

PHONE SWITCHPHASE 05 · GO LIVE
Cutover at the agreed time
Support on hand
Review after the first weeks
live without missing a call
Old phones versus hosted

Why businesses move

On-premises PBX

  • Hardware to maintain and eventually replace
  • Tied to one office
  • Changes need an engineer
  • Hard to follow staff to home or mobile

Hosted VoIP

  • Nothing to maintain on site
  • Works in the office, at home and on mobile
  • Routing and menus changed in minutes
  • Recording, voicemail to email and reporting available
Proof

Where we have done this

Case study

On-prem PBX replacement with 3CX VoIP

Read the case study →
Questions

Common questions

01

Do we keep our phone numbers?

Yes. We handle number porting so you can keep your existing numbers.

02

Do we replace an on-premises PBX?

Yes. Our case study covers replacing an ageing PBX with 3CX for a 20-person office.

03

Can staff use their mobiles?

Yes, mobile integration is included.

04

Does it work with Microsoft Teams?

Yes, Teams integration is available.

05

Can we record calls?

Yes. Call recording is available, for training or compliance.

06

What if the office has no power or internet?

Calls can be re-routed, for example to mobiles, so customers still reach you.

Talk to us about communications

Book a free discovery call and we will scope what your business actually needs.

Book a free 15-minute call