At Blackgate Tech, we provide managed IT support for hotels, restaurants, bars, cafés, and hospitality groups across the UK. We understand that your business doesn't stop at 5pm, and neither do we.

IT Challenges We Solve for Hospitality Businesses

Booking and POS systems going offline Your property management system, reservation platform, or point-of-sale going down during a busy service is a nightmare. We monitor your critical systems around the clock and respond immediately when something goes wrong, minimising downtime and keeping your operation moving.

Unreliable guest and staff Wi-Fi Guests expect fast, reliable Wi-Fi as standard. Staff need it to do their jobs. We design, install, and manage Wi-Fi networks that handle high demand without dropping out, with separate guest and staff networks for security.

Cybersecurity and payment data protection Hospitality businesses handle thousands of card payments and store guest personal data. A breach is costly, reputationally damaging, and a serious GDPR violation. We put in place the protections that keep your business and your guests safe.

Your phone system can't keep up with the pace of your operation  From handling reservations and supplier calls to coordinating between front of house and kitchen, communication is everything in hospitality. We supply and manage hosted VoIP phone systems with call routing, digital receptionist, call recording and mobile integration.

Managing IT across multiple sites Running more than one venue? Keeping technology consistent and secure across locations is complex. We manage multi-site IT setups so everything works the same way, everywhere.

You're not getting the most out of Microsoft 365  Most businesses are paying for Microsoft 365 but only scratching the surface of what it can do. We make sure you are properly set up.

Staff turnover and device management High staff turnover means constant onboarding and offboarding. We make it simple, getting new starters set up quickly and ensuring leavers lose access immediately.