Managed IT

Managed IT that just works

We manage and support your IT day to day, resolving issues quickly and preventing problems before they occur.

What it is

Managed IT explained

Managed IT means one team looks after your devices, accounts, software and suppliers for a predictable monthly arrangement. You get reliable support without the complexity of running IT in-house, and you are not left waiting in a ticket queue that starts from zero every time you call.

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Managed IT
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How monitoring works

Every device and service is watched, patched and backed up. Watch the gaps close.

MANAGED IT CONSOLEPROACTIVE SUPPORT
UNMANAGED12
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1
0
COVERED0/12
1/12
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PCs
MACS
PHONES
M365
SERVERS
WI-FI
PRINT
BACKUP
USERS
EMAIL
VPN
CLOUD
YOUR IT
ALL SYSTEMS COVERED
same devices and services, now monitored, patched and backed up

Monitoring

Devices and servers are watched all the time, and issues are flagged before you notice.

Patching

Updates are applied on a schedule so gaps close quietly.

Helpdesk

One number, one team, and fixes that last.

Backups

Checked and restore-tested, not just switched on.

What is included

Twelve things a managed IT service should cover

01

Helpdesk support

Staff can reach a real person when something breaks, with a named contact who already knows your setup.

02

Proactive monitoring

We watch devices and services so problems are caught before they cause downtime.

03

Onboarding and offboarding

New starters get the right accounts and equipment on day one, and leavers lose access immediately.

04

Audits and licensing

We review the hardware, licences and any current provider so you only pay for what you use.

05

Patching and updates

Operating systems and key software are kept up to date so known weaknesses are closed.

06

Device management

Laptops, desktops and phones are set up, configured and managed the same way every time.

Health check

What a device health check finds

Illustrative example: every laptop is checked, gaps are flagged and fixed.

DEVICE HEALTH CHECKSCANNING
Patch status
PENDINGOUT OF DATESECURE
Antivirus
PENDINGCLEAN
Disk encryption
PENDINGOFFSECURE
Backups
PENDINGCLEAN
Admin rights
PENDINGCLEAN
Licences
PENDINGUNUSEDSECURE
Warranty
PENDINGCLEAN
Shared mailboxes
PENDINGCLEAN
OPEN ISSUES
0123

Devices, accounts and licences are checked against a baseline.

Gaps are flagged and fixed as part of your monthly service.

ALL DEVICES HEALTHY
example check, not a real client
Services in depth

What your managed IT service includes, in detail

Each part of the service explained: what it is, what we actually do, and what you can expect.

01

Helpdesk and support

Your team gets one number and one email address for IT problems, with fast replies and fixes that last rather than workarounds.

  • Remote support for everyday issues, with a person who knows your setup
  • On-site visits when something needs hands on the hardware
  • Clear priorities, so urgent problems are handled first
  • Problems tracked to the root cause so they stop coming back
02

Monitoring and maintenance

Devices and servers are watched all the time, and updates are applied on a schedule so small issues never become outages.

  • Continuous monitoring of devices, servers and key services
  • Windows, Mac and third-party software patching
  • Health checks on disks, backups and certificates
  • Alerts reviewed by a person, not just sent to a mailbox
03

Users, devices and lifecycle

From a new starter's first day to a leaver's last, accounts and equipment are set up and removed properly.

  • Onboarding with laptop, accounts, email and access ready on day one
  • Offboarding that removes access and recovers data and devices
  • Laptop, phone and tablet setup and management
  • Replacement planning for ageing equipment
04

Microsoft 365 and cloud administration

Email, files, Teams and permissions administered properly, so people can work without tripping over settings.

  • Mailboxes, shared mailboxes, groups and licences
  • SharePoint, OneDrive and Teams structure and permissions
  • Device management with Intune
  • Conditional access and multi-factor authentication
05

Security baseline and backups

Every device and account gets the same essential protections, and your data is backed up and restore-tested.

  • Endpoint protection and managed detection on every device
  • Email filtering and phishing protection
  • Backups monitored and restores tested
  • Staff awareness guidance when you need it
06

Planning, documents and suppliers

IT is run to a plan, written down, and your suppliers are managed on your behalf.

  • Regular reviews and a rolling IT roadmap
  • Network, asset and password documentation kept up to date
  • One team dealing with your ISP, software and hardware vendors
  • Budget advice before costs arrive as surprises
And there is more

The full list

07

Backup checks

Backups are monitored and tested, not just switched on and forgotten.

08

Supplier and licence management

One team to deal with your internet provider, software vendors and hardware suppliers.

09

Hardware advice and supply

Advice on what to buy, supply and setup, and a plan for replacing ageing equipment.

10

Microsoft 365 administration

Mailboxes, files, Teams and permissions administered properly, not just switched on.

11

Security baseline

Essential protections applied as standard to every device and account.

12

Reviews and roadmap

Regular reviews keep your IT plan aligned with where the business is heading.

Every month

What happens behind the scenes

Managed IT is a loop, not a one-off project. Five steps repeat every month.

01
MONITOR
02
PATCH
03
BACK UP
04
SUPPORT
05
REVIEW
Phase 01 of 05

Monitor

Devices, servers and services are watched all the time.

MONTHLY CYCLEPHASE 01 · MONITOR
Health checks on every device
Issues flagged before users notice
Alerts reviewed by a person
issues are found early, not by your staff
Phase 02 of 05

Patch

Updates are applied on a schedule so gaps close quietly.

MONTHLY CYCLEPHASE 02 · PATCH
Windows, Mac and third-party patching
Maintenance windows agreed with you
Failed updates chased and fixed
the boring part, done properly
Phase 03 of 05

Back up

Backups are monitored and restores are tested.

MONTHLY CYCLEPHASE 03 · BACK UP
Backup jobs monitored
Test restores on a regular schedule
Failures fixed, not ignored
backups you can actually restore from
Phase 04 of 05

Support

One helpdesk for everything that needs a human.

MONTHLY CYCLEPHASE 04 · SUPPORT
Remote fixes for everyday issues
On-site visits when needed
Problems tracked to the root cause
fast replies, fixes that last
Phase 05 of 05

Review

Regular reviews keep IT aligned with the business.

MONTHLY CYCLEPHASE 05 · REVIEW
Tickets, risks and renewals reviewed
Roadmap and budget advice
Changes agreed before they happen
no surprises, just a plan
Why managed

Managed IT versus break-fix

What changes when someone looks after IT before it breaks.

SERVICE COMPARISONWHAT YOU ARE BUYING
What you are buying
Break-fix IT
Blackgate
Support
Ring a line, explain it all again
One number and a named contact
Problems
Fixed after they stop work
Spotted and fixed before you notice
Updates
Whenever someone remembers
Patched on a schedule
Backups
Switched on, never tested
Restore-tested
Cost
Surprise invoices
Predictable monthly pricing
Contract
Locked in
No lock-in
How it works

From audit to ongoing support

STEP 01

Audit

We look at what you already have: hardware, licensing and your current provider if any.

STEP 02

Plan

We build a package around genuine need rather than a fixed tier.

STEP 03

Onboard

We set up monitoring and support so you can be live with us in around 5-7 days.

STEP 04

Monitor

Devices and services are watched so issues surface early.

STEP 05

Support

Helpdesk and maintenance with a named point of contact.

STEP 06

Review

Regular reviews keep the plan matched to the business. No long-term lock-in.

Questions

Common questions

01

Do we need to be a certain size?

Our sweet spot is businesses with roughly 5 to 60 staff, usually too big for ad-hoc IT and too small for a full-time hire.

02

Are we locked in?

No. We do not run long-term lock-ins.

03

Can you work alongside an existing IT person?

Yes. We can cover gaps, holidays or specific areas rather than replacing anyone.

04

How is pricing set?

We audit first and build a package around what you actually need, so you are not paying for capacity you do not use.

05

How quickly can we start?

Typically you can be live with us in around 5 to 7 days after the audit.

06

What happens at the start?

We review your hardware, licences and current provider, then agree a plan with you before anything changes.

Talk to us about managed it

Book a free discovery call and we will scope what your business actually needs.

Book a free 15-minute call